Delivery Policy

Following are the terms & Conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Only applicable to shipments to customers outside United Arab Emirates.

Damages or Kargenic Trading LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact  to file a claim. will file a claim with the shipping company on your behalf, compensation subject to shipping carrier.
Please save all packaging materials and damaged goods before filing a claim.

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